Inclusive SA

Accessible communities

The accessibility of the built environment, quality services and information is key to ensuring people living with disability are included and have the opportunity to equally participate in all aspects of community life. It is our aim to increase accessibility to public and community infrastructure, transport, services, information, sport and recreation and the greater community.

Priority 7: Universal Design across South Australia

Actions 16

Elevate the design quality of South Australia’s built environment and public realms through promoting design quality policy and the principles of Universal Design.

Status: In progress

Estimated timeframe: 2020–23

Notes: The Department of the Premier and Cabinet refers to and uses Universal Design Principles as a reference guide when considering all potential future building works and when communicating with architects and engineers influencing project design.

The State Planning Policies were published in May 2019 and are the highest-order policy instrument in South Australia’s new planning system. State Planning Policy 2, entitled ‘Design Quality’, includes objectives and policies to improve the design quality of the built environment and references Universal Design and the Principles of Universal Design. Lower-order planning instruments in the new planning system, that are still in development, include Regional Plans, the Planning and Design Code and Design Standards, which will give effect to the State Planning Policies, including State Planning Policy 2. State Planning Policy 2: Design Quality can be found on page 30 of the State Planning Policies document.

The Department of the Premier and Cabinet is leading the development of Lot Fourteen, transforming the formal Royal Adelaide Hospital into a global innovation and cultural precinct. The Lot Fourteen Master Plan outlines diversity and inclusion within its planning principles.
The Lot Fourteen Master Plan and Lot Fourteen Urban Design Protocol are informed by the Australian Government’s national policy Creating Places for People An Urban Design Protocol for Australian Cities, which is a commitment to best practice urban design in Australia, developed in collaboration with community groups and industry organisations.

The South Australian Museum is managing an upgrade to toilet facilities available to the public on site. The project is out to tender and will include a focus on universally accessible facilities. An upgrade to the museum forecourt is also under consideration. The project brief notes significant barriers to access for mobility-impaired visitors and highlights the need to ensure the area is accessible for everyone.

In late 2019, the Art Gallery of South Australia commissioned an access ramp in Gallery 6 to replace an old, one-person per ride lift that had operated for decades, between Gallery 6 and Gallery 17. This lift had to be operated by security personnel and was an impediment to the free movement of mobility-impaired visitors.

The design of the Adelaide Festival Centre and surrounding Plaza has been undertaken in accordance with the Disability Discrimination Act 1992. Care and consideration have been given to provide equal opportunity and access for people with disability. The design has been undertaken in consultation with a building certifier to ensure compliance.

Action 17

Explore the feasibility of adopting Universal Design procedures across State Government (as currently used by the Department of the Premier and Cabinet) in the design, construction, maintenance and procurement of all workplace environments, customer environments, systems, intranets and websites, and programs and policies. This will include:

  • applying Universal Design principles to sport and recreation infrastructure projects to support family friendly and accessible facilities
  • considering Universal Design principles in infrastructure works and maintenance across the Department for Environment and Water managed land, infrastructure and parks
  • adopting Liveable Housing Australia design guidelines for all new build social housing stock
  • considering incorporating Universal Design principles in residential construction and maintenance specifications for SA Housing Authority houses
  • improving access for people living with disability in the redevelopment of the Sir Samuel Way and Supreme Court buildings.

Status: In progress

Estimated timeframe: 2020–23

Notes: The Office for Recreation, Sport and Racing have included Universal Design principles within the investment decision-making framework for projects identified through the State Sport and Recreation Infrastructure Plan. Access consultants have also been used in the design phase of all their major infrastructure projects.

The Department for Environment and Water has incorporated Universal Design principles in the design of the new Glenthorne National Park’s facilities and experiences. Accessibility requirements will also be considered in the reinvigoration of the Heysen trail, which will include an accessible trail and toilets. It is also anticipated the Goondaloo Ridge Walk will include a universally designed lookout point so all visitors can enjoy the breathtaking views. Universal Design principles will also be incorporated when upgrading the facilities at Nilpena and Ediacara.

The South Australian Housing Authority has ensured 75 percent of new public housing incorporates Universal Design principles. Where new housing is developed specifically for people living with disability, it is constructed at the platinum level of the Universal Design guideline principles.

The Higher Courts Redevelopment Project (HCRP) was completed in June 2020. It involved the redevelopment of facilities for the Supreme Court Complex and level 5 of the Sir Samuel Way building. Six civil courts, mediation suites and the security foyer were redeveloped in the Supreme Court Complex, along with an additional three new criminal courts on level 5 of the Sir Samuel Way building. As part of the redevelopment, access issues were addressed for judicial officers, staff and the public as the users of the court, in line with the Commonwealth Disability Discrimination Act 1992. The new works have significantly addressed access issues through the inclusion of accessible amenities, lifts, ramps, spatial designs, wayfinding signage and hearing loops (within the courtrooms), which ensures unimpeded access to justice for all court users.

Action 18

Contribute to the national conversation on the possibility of introducing Silver or Gold level Liveable Housing standards for all new housing to be applied through the National Construction Code from 2022.

Status: In progress

Estimated timeframe: 2022–23

Notes: The Regulatory Impact Statement on the proposal to include minimum accessible features in all new housing through the National Construction Code has been released for consultation and has now been submitted to the Australian Building Codes Board.

Action 19

Local council access and inclusion planning to consider consultation outcomes including:

  • incorporating Universal Design principles in criteria for all new building and public projects and planning for programs, services and events
  • developing Universal Design training plans for staff and contractors
  • review of availability of accessible car parks.

Status: In progress

Estimated timeframe: 2020–21

Notes: Local councils will address this action through implementation of their DAIPs. To access the DAIPs, visit the Inclusive SA website.

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Priority 8: Accessible and available information

Action 20

Create the Inclusive SA website (and consider other communication media) to provide key resources for people living with disability and the community to raise awareness about disability.

Status: Complete

Notes: The Department of Human Services led the development of the Inclusive SA website, which was launched in December 2020. The website houses all State authority DAIPs, along with resources to support access and inclusion planning across the South Australian Government. It is used to promote disability awareness in the community.

Action 21

Develop a toolkit to support State authorities to ensure communication about their services is available in a range of accessible formats. These may include easy read, Auslan, pictorial forms, large font, audible options, Braille, closed captions and VoiceOver.

Status: In progress

Estimated timeframe: 2020–21

Notes: The Department of Human Services engaged JFA Purple Orange to co-design a communications toolkit. The toolkit is now being developed and will be further consulted on in early 2021. It will be published and available in accessible formats in 2021.

Action 22

Improve online accessibility of State Government websites, including through implementation of the Online Accessibility Policy and related guidelines.

Status: In progress

Estimated timeframe: 2020–23

Notes: State authorities will address this action through implementation of their DAIPs. To access the DAIPs, visit the Inclusive SA website.

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Priority 9: Access to services

Action 23

Continue to work collaboratively with the Commonwealth Government and the National Disability Insurance Agency (NDIA) to develop strategies to support a diverse disability workforce, including within regional South Australia.

Status: In progress

Estimated timeframe: 2020–23

Notes: The Department of Human Services is working in collaboration with the Department of Innovation and Skills, the Commonwealth Government and the National Disability Insurance Agency (NDIA), to develop strategies to support a diverse disability workforce (including within regional South Australia) and implement accordingly.

Action 24

Further develop Auslan interpreter capacity (by drawing on people with lived experience).

Status: In progress

Estimated timeframe: 2020–23

Notes: The Department for Innovation and Skills continues to subsidise Certificate II-IV in Auslan, and the Diploma of Auslan. Additionally, there is scope in 2020–21 to develop micro-credential-based approaches to skill development which build accredited and non-accredited entry points to formal study and could bridge people with lived experience onto a career pathway in Auslan translation and specialised interpretation.

Action 25

Develop and promote a toolkit for signage, wayfinding and multimedia devices for State authorities to support deaf, hard of hearing, blind, vision or hearing-impaired persons.

Status: In progress

Estimated timeframe: 2020–21

Notes: The Department of Human Services engaged JFA Purple Orange to co-design a signage, wayfinding and multimedia toolkit. The toolkit is now being developed and will be further consulted on in early 2021. It will be published and available in accessible formats in 2021.

Action 26

State authorities to consider including in their infrastructure maintenance and upgrade schedules the installation of signs on the front of public buildings indicating disability access (where this has been assessed by an accredited access consultant) and installation of multimedia devices in queues at service outlets to include people who are deaf, hard of hearing, vision-impaired or blind.

Status: In progress

Estimated timeframe: 2020–21

Notes: State authorities will address this action through implementation of their DAIP. To access the DAIPs, visit the Inclusive SA website.

Action 27

Implement the Canine Court Companion pilot project to provide increased practical support and assistance to vulnerable victims and prosecution witnesses involved with the Office of the Director of Public Prosecutions.

Status: In progress

Estimated timeframe: 2020–23

Notes: The Attorney-General’s Department led Stage 1 of the Canine Court Companion Program (the pilot project) which commenced in March 2019. Stage 1 assisted victims and witnesses required to attend the Office of the Director of Public Prosecutions to meet with legal staff, most commonly in evidentiary proofing meetings. Between July 2019 and August 2020, the canine companion attended 136 individual appointments. The Office of the Director of Public Prosecutions has committed to the Canine Court Companion Program with Guide Dogs SA/NT until February 2024.

Stage 2 will expand the Canine Court Companion Program to assist victims and witnesses in the courthouse waiting to be called to provide evidence. Training of staff and the canine companion for Stage 2 was delayed in 2020 due to COVID-19, but work will likely resume for Stage 2 training in the first quarter of 2021.

Action 28

Continue to work with the Commonwealth Government to reform the Disability Standards for Accessible Public Transport 2002.

Status: In progress

Estimated timeframe: 2019–23

Notes: The Department for Infrastructure and Transport continues to contribute as a member of the National Accessible Transport Taskforce (NATT), including attending working group meetings and steering committees.

Action 29

Ensure the state-owned bus fleet is accessible, including disability awareness training for frontline public transport staff and the consideration of voice systems in buses that notify people of the next stop.

Status: In progress

Estimated timeframe: 2020–23

Notes: The Department for Infrastructure and Transport has included in their DAIP an action to ensure disability awareness training is provided for frontline public transport staff. All public transport operators meet this requirement.

Implementation of voice systems for new buses is progressing and the Adelaide Metro bus fleet is now fully accessible, including ramps and allocated spaces.

Action 30

Promote liaison and communication links between health services and disability support services, and improve the continuity of supports, including psychosocial supports, during hospitalisation.

Status: In progress

Estimated timeframe: 2020–21

Notes: SA Health have promoted liaison and communication links through:

  • The Department of Health and Wellbeing has convened a committee to lead the implementation of the new SA Intellectual Disability Health Service Model of Care across South Australia. This work will occur during 2021 and in partnership with the Project Team who will be responsible for leading the implementation of the SA Intellectual Disability Health Service at Ingle Farm.
  • Providing guidance and support services across mental health and ageing well services.
  • Local Health Networks are responsible for consumer, carer and community engagement and feedback at a local level.

Through the NDIS Hospital discharge pilot project, it was identified that NDIA and SA Health needed to work together to improve liaison and communication links between hospital services and disability support services. In 2019, NDIA and SA Health trialled and subsequently introduced Health Liaison Officer positions nationally, which provide direct liaison and communication links with the NDIS for hospital staff. This includes, but is not limited to, ensuring that NDIS participants in hospital are able to access their required NDIS-funded disability-specific supports while in hospital and as they transition to the community. Wellbeing SA is continuing to work with Local Health Networks and the NDIA to continue to promote liaison, communication and NDIS service access between hospital and disability support systems.

On 1 October 2020, the Adult Safeguarding Unit (ASU) commenced providing support to adults living with disability. Key functions of the ASU include:

  • raising community awareness of strategies to safeguard the rights of adults who may be at risk of abuse
  • responding to reports of suspected or actual abuse of adults who may be vulnerable to abuse
  • providing support to safeguard the rights of adults experiencing abuse, tailored to their needs, wishes and circumstances.

Through this approach, SA Health has further promoted liaison and communication links between systems to ensure that vulnerable South Australians are supported.

All agencies and attached offices of SA Health have published and commenced implementing their DAIPs. Through the implementation of these plans, the SA Health portfolio will further promote liaison and communication links. Through its DAIP, Wellbeing SA has committed to developing an approach to consultation and co-design that will include people with disability, families, carers, peak bodies and non-government organisations.

In 2019, Drug and Alcohol Services SA (DASSA) updated its model of care for treatment services to encompass clinicians with specialist skills in portfolio areas including comorbid disability care and increase its focus on comorbid chronic disease management. DASSA’s triage, screening and assessment processes ensure individuals are linked with services appropriate to their treatment and support needs either within DASSA or in external alcohol and other drug agencies, community services or primary health care.

DASSA’s Clinical Executive Committee and Executive Group considered the department’s Intellectual Disability Health Service Model of Care to identify implications and opportunities for DASSA to support clients with intellectual disability including referral and shared-care arrangements. The model of care is referenced in DASSA’s Disability Access and Inclusion Plan 2020–2024. DASSA’s clinical services are led by Addiction Medicine specialists skilled in assessment and management of complex co-morbidities, which is inclusive of any form of disability.

Action 31

Consider establishing minimum standards for priority parks and reserves (including coasts, heritage places and Crown land) that improve access and inclusion for people living with disability and implement a program of priority actions, including exemplar visitor experiences.

Status: In progress

Estimated timeframe: 2020–21

Notes: The Department for Environment and Water developed an on-ground action plan for priority parks to ensure access and inclusion for people with disability is improved. The Goondaloo Ridge Walk, which forms part of the Wild South Coast Way, will be an exemplar experience for people with disability as no walk in Australia has been developed specifically for people with disability in mind.

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Provided by:
Department of Human Services
URL:
https://inclusive.sa.gov.au/resources/inclusive-sa-annual-report-2019-20/accessible-communities
Last Updated:
12 Aug 2020
Printed on:
29 Jul 2021
The Inclusive SA website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016